Shipping Information
Processing Times
- Many of our products are made-to-order
- Standard production on made-to-order products takes 2-7 business days before shipping
- In-stock items will ship faster
- Shipping time is additional to production time
- You will receive a tracking number via email once your order ships
Shipping Costs & Methods
- Shipping costs are calculated at checkout based on location and selected method
- Shipping for in-stock items like certain Extra Chill merch is a flat rate of $3.50
- Extra Chill stickers ship for free
- All orders include tracking information
- Multiple shipping carriers and methods are available
Delivery Information
- Please verify your shipping address carefully during checkout
- US customers: Use the USPS ZIP code lookup tool to verify your address
- Incorrect addresses may result in additional shipping fees
- Undeliverable packages will be held for 28 days while we attempt to contact you
Return Policy
Return Eligibility
We want you to be completely satisfied with your purchase. Here’s what you need to know:
Damaged or Defective Items
- Contact us within 30 days of receipt
- Include photos showing the damage/defect
- Free replacement provided for confirmed issues
Size Issues
- Check size charts before ordering
- Size exchanges reviewed case by case
- Customer may be responsible for new shipping costs
General Returns
- Contact us before returning any items
- Returns for change of mind are not accepted
- Incorrect size orders are not eligible for return
Lost Package Policy
If your package is marked as delivered but not received:
- Check with neighbors
- Contact your local post office
- Look for alternate delivery locations
- Contact us if still not found
We cannot replace packages marked as delivered by the carrier. Packages never marked as delivered will be investigated individually.
How to Initiate a Return
- Contact our customer service team
- Include your order number
- Provide reason for return
- Wait for return authorization
- Follow provided return instructions
Contact Information
For any questions about shipping or returns, please contact us.
