Outside Lands attendees have ignited a firestorm on Reddit over Allianz Ticket Protection, with a massive thread claiming the policy fails to cover claims 97% of the time. Festivalgoers report nightmare customer service experiences and warn others not to waste money on what they call a “scam.”
The backlash stems from repeated firsthand accounts of denied claims despite submitting all required documentation. Commenters are urging prospective buyers to skip Allianz’s ticket protection and save funds for essentials like food and gear instead.
This controversy is not isolated. Past grievances against Allianz Global Assistance—the provider behind the ticket protection—include:
- A 2024 review documenting a four-month wait for a promised refund, after multiple document submissions (source)
- A 2023 $19.75 million class action settlement for illegally charging “assistance fees” on travel and event protection plans in California and Washington (source)
Given these issues, festival fans are advised to research alternate ticket protection plans carefully or forgo them altogether. Protecting your investment at a major event like Outside Lands is critical—but so is choosing the right provider.
If you’re considering coverage for Outside Lands or any upcoming festival, dig into the fine print and community feedback to avoid costly mistakes.
Source: r/OutsideLands
